- If you have any problems with the service provided by the firm, or with the way in which we have dealt with any job (whether or not you are the client), please first contact the person dealing with the matter, or if you prefer, his or her supervising partner. Their references will appear on any Wragge & Co correspondence you have received. If you are a client, you might alternatively contact your client partner.
- We treat complaints very seriously and make every effort to deal with them effectively. We will investigate your complaint and respond fully as soon as possible. If, for any reason, we are unable to respond within 14 days, we will tell you why, and when we anticipate replying in full.
- If you are unable to resolve the difficulty in this way, please contact our senior partner, Quentin Poole, or in his absence our managing partner, Ian Metcalfe.
- If you do not believe that we have responded to your complaint within a reasonable time, or you are not satisfied with the response, you should contact the Legal Complaints Service. The helpline number is 0845 608 6565 and the address is Victoria Court, 8 Dormer Place, Leamington Spa, CV32 5AE. A six month time limit normally applies to complaints to the LCS. Further information can be found on its website at http://www.legalcomplaints.org.uk/.
© 2001 - 2008 Wragge & Co LLP. Wragge & Co LLP is a Limited Liability Partnership, Registered No. OC304378.
Registered Office: 55 Colmore Row, Birmingham, B3 2AS; All rights reserved.
