Complaints

If you have any problems with our service or level of our fees, you are entitled to complain.

You should, in the first instance, contact the person who is dealing with the job, his or her supervising partner, or your client partner by telephone, e-mail or by post.

We have a complaints procedure which sets out how your complaint will be dealt with. A copy of this procedure is available here.

We treat complaints very seriously and make every effort to deal effectively with them. If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. Their helpline number is 0300 555 0333 and their address is Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ. Their e-mail address is enquires@legalombudsman.org.uk. A six month time limit, from the date of our final response, normally applies to complaints to the Legal Ombudsman. Further information can be found on the Ombudsman's website at http://www.legalombudsman.org.uk/.

However, please note that the service provided by the Legal Ombudsman is only available to certain types of clients/organisations. Further details of those eligible for the service can be found here or alternatively on the Ombudsman's website.

If you are not satisfied with the amount of our fee you may also be entitled to have our charges reviewed by the court. This is called "assessment". Your rights in this regard are set out in Part III of the Solicitors Act 1974. However, the Legal Ombudsman may not consider a complaint about our charges if you have applied to court for assessment of the bill.

If all or part of a bill remains unpaid we may charge you interest in accordance with our Terms of Business.